Spreadmarket · Legal
Refund Policy
Last updated: September 2026
This Refund Policy applies to business customers purchasing placements through Spreadmarket.
1. Business Customers Only
Spreadmarket is a B2B platform and is available exclusively to customers acting for business or professional purposes.
2. When a Refund Is Available
If an ordered and paid placement cannot be fulfilled by the relevant publisher or otherwise cannot be provided by Spreadmarket, the customer is eligible for a refund for the affected placement.
Where an order contains multiple placements, refunds are handled on a placement-by-placement basis. A failed placement does not automatically result in a refund for successfully fulfilled or independently processing placements.
3. Customer Cancellations
Orders cannot generally be cancelled by the customer after payment.
Processing and coordination with publishers may begin shortly after an order has been received. Customers should therefore verify all placement details before completing payment.
A customer's subsequent change of mind, marketing strategy, target URL, campaign or other business circumstances does not create a right to a refund.
4. Published Placements
Once an ordered placement has been successfully published, the service is considered fulfilled with respect to publication.
A refund is not available merely because the customer subsequently decides that the placement is no longer required.
5. Subsequent Publisher Changes
Spreadmarket does not provide a lifetime or minimum-duration guarantee for placements unless such a guarantee was expressly agreed for a particular order.
Independent publishers may subsequently change or remove content, links or website structures. Websites may also change ownership, change domains or cease operating.
Such subsequent events do not automatically create a right to a refund from Spreadmarket.
This does not affect rights that cannot legally be excluded.
6. Refund Amount
Where a refund is approved because a placement cannot be fulfilled, the refund is limited to the amount paid for the affected placement.
If only part of an order is affected, only that part of the order will be refunded.
7. Processing of Refunds
Approved refunds are generally returned through the payment method or payment infrastructure used for the original transaction where technically possible.
The time required for the refunded amount to appear may depend on the payment provider and the customer's bank or payment institution.
8. Contact
Questions regarding a placement or refund can be sent to:
Please include the relevant order number so that the request can be identified.